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CAFM Helpdesk Manager

Closing date: 12pm Tuesday 13 March 2018

Interview date: Tuesday 20 March 2018

Salary: £32,754- £36,366 per annum

Job ref no: 202-18

This post is offered on a full-time basis for a fixed-term period of  6 months and is immediately available.

The RCM Estates & Facilities department is seeking to engage a CAFM Helpdesk Manager to play a lead role in successfully implementing, mobilising and managing our new CAFM system. The post-holder will have full responsibility for the Maintenance & Management of CAFM Explorer & Web Portal and for developing a robust strategy which encompasses roll out and transition, developing SLA’s and KPI’s, data cleansing, naming conventions, management of data, ongoing training and development of the system.

A key element of the role will be establishing an effective user group and providing regular training and support. The role will be pivotal in ensuring improved service delivery, enhancing the customer experience and improving the management of maintenance and facilities operations.

We are seeking candidates with;

  • Significant experience of mobilising and managing a CAFM helpdesk system and driving improvements
  • Facilities Management qualification (BIFM or equivalent)
  • Understanding of compliance requirements such as Building Regulations, L8, DDA, COSHH, Asbestos, CDM regulations, ACOP’s etc.
  • Proven experience of and commitment to delivering excellent customer care and service

Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. The RCM was named top institution for performing arts in the UK and Europe and second in the world in the 2017 QS World University Rankings. The Estates & Facilities department provides a key function in supporting the RCM’s core business. It is responsible for all hard and soft facilities management services, all aspects of property management, front of house, project management and delivery and all aspects of Health, Safety and Environment.

To apply:

Please complete our 1) Application Form and 2) Equal Opportunities Form (available to download further down this page) and submit in Word or PDF format before the closing deadline for the post. 

Please ensure that you include the Job Reference Number when submitting your application.

CVs without an application form will not be accepted.

For full details of this position please read the Job Description and Further Particulars documents:

Job Description

Further Particulars


Application Form

Equal Opportunities Form

Completed forms should be returned by post or email to Isabella Enstrom, HR Assistant:

Royal College of Music, Prince Consort Road, London SW7 2BS


020 7591 4784

If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.

The Royal College of Music is an Equal Opportunities Employer.

If you need to receive this documentation in a different format due to a disability, please contact Isabella Enstrom to discuss your requirements.

All applicants must be permitted to work in the UK and hold a relevant work permit where necessary.


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Royal College of Music, Prince Consort Road, London SW7 2BS. Tel: +44(0)20 7591 4300 Royal College of Music, Prince Consort Road, London SW7 2BS.
Tel: +44(0)20 7591 4300
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