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Student Services

Information for students about services offered by Student Services 
Room JM108, RCM Jay Mews, 41-43 Jay Mews, SW7 2EP

Lynnette Easterbrook – Student Services Manager

Toireasa McCann - Counsellor

Karina Fraser - Student Services Assistant

Please feel free to drop in or make an appointment

Student Advice Service

Student Services offers a confidential and impartial advice service to all students dealing with a range of issues such as:

  • Money problems
  • Immigration and visas
  • Dyslexia
  • Disability
  • Musicians’ injuries
  • Other general issues
  • Accommodation
  • RCM Hardship Fund

The Student Services Manager administers the RCM Study Support Fund. Students who meet any of the following criteria are eligible to apply:

  • changed circumstances within the year, e.g. funding promised by a Trust is rescinded
  • disadvantaged background, e.g. family residual income of less than £25,000 a year or equivalent PG-relevant measure 
  • disability costs that cannot be met from any other source or performance related injury treatment costs where students are not eligible under the Help Musicians scheme

There are two deadlines per term for applications. Please see the Student Services learn.rcm page for more information or speak to Student Services.

Students with additional needs

The Student Services Manager offers a confidential advisory/support service for current or prospective students who have additional requirements – for example due to dyslexia, a medical condition or disability. UK students with additional needs may be eligible for financial assistance through the Disabled Students' Allowance. Any student with declared additional needs will be able to set up a Learning Agreement which will set out their reasonable adjustments for exams and assessments etc.


If you think you may be dyslexic or dyspraxic, you are invited to discuss this in confidence or take a free screening test with the Student Services Manager, who can refer you for a full diagnostic assessment, if appropriate, and advise you on applying for the Disabled Students’ Allowance, if eligible.

Well-being and Musicians’ Injuries

Student Services is interested in the health and well-being of students and works in partnership with the Centre for Performance Science to promote initiatives in musicians’ health, such as yoga classes, weekly meditation, hearing tests and massage. They can also advise where to seek help and support for musicians' injuries and health issues


Student Services provides a list of private landlords, updated as offers are received. Students and prospective students can join the email list to receive updates automatically. We also have information about London halls of residence and hostels, and general accommodation information and advice.

International Students

The Admissions & International Manager is based in the Registry and is able to offer support to all international students on all aspects of student life. She can also put you in touch with other students at the College. Immigration/visa advice and information about living in the UK can be obtained from the Admissions & International Manager, the Registry Assistant (International Students) and the Student Services Manager, or you can contact UKCISA, an organisation which gives advice to EU and overseas students studying in the UK, see

Counselling and mental health issues

If you have difficulties of a personal or emotional nature and would like to see the counsellor, come to Student Services to find out more or you can make an appointment directly with the Counsellor. Counselling sessions are given in accordance with the UK council for Psychotherapy ethical principles and code of professional conduct.  

Students with ongoing mental health issues are welcome to contact Student Services in confidence to discuss reasonable adjustments for their studies and identify appropriate sources of support from external health practitioners or specialist agencies.


The Chaplaincy Centre is a resource for people of spiritual faith in the Colleges of South Kensington. The team of chaplains offers support, information, discussions, prayer, meditation and worship. The Centre is based in nearby Princes' Gardens. Call 020 7594 9600 or visit the Chaplaincy Centre website.

Alexander Technique

The RCM has a strong commitment to the Alexander Technique as it is a powerful tool in the development of good practice and performance of music, as well as providing a way of dealing with stress on the concert platform. All first year undergraduates receive an introductory course, following which they can choose Alexander Technique as part of their degree. Masters students can also take it as part of their course. For further information please contact Peter Buckoke.

Nightline: 020 7631 0101

A confidential listening and information service run by students for students in London. Open every night of term from 6.00pm to 8.00am.

Student Services contact list:

Student Services Manager          
Lynnette Easterbrook (Room JM108)
020 7591 4316

Toireasa McCann (Room  JM105)    
(Tuesdays, Thursdays and Fridays, term time only)
020 7591 4338

Student Services Assistant
Karina Fraser (Room JM108)              
(Tuesdays and Wednesdays, term time only)
0207 591 4339

International & Admissions Manager
Nicola Peacock (Registry)
(Monday to Friday)
020 7591 4377

Imperial College Health Centre
020 7584 6301

Chaplaincy Centre
020 7594 9600

Health Information

First Aid cover is provided by a number of fully trained members of staff. Please refer to First Aid notices for details.

Imperial College Health Centre provides a comprehensive health service for RCM students. It offers 24 hour care for NHS registered patients. Other students and staff at the RCM can use the Health Centre during the day for urgent medical services, but should call their own doctor (GP) for home visits and out of hours requests.

The surgery is open 8.00am - 6.00pm during term time (except Tuesdays when it closes at 1.00pm). Once registered, you can book appointments online. It is usually possible to see someone on the day if you turn up for an assessment clinic.

The Nurses are particularly interested in health promotion and welcome consultation on general health and lifestyle. 

Other practitioners at the Health Centre include: Acupuncture, Alexander Technique, osteopathy and chiropractic.  

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Royal College of Music, Prince Consort Road, London SW7 2BS. Tel: +44(0)20 7591 4300 Royal College of Music, Prince Consort Road, London SW7 2BS.
Tel: +44(0)20 7591 4300
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