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Assistant Box Office Supervisor
Closing date: 9am Monday 16 December 2019
Interview date: Monday 6 January 2020 (TBC)
Salary: £23,513 - £25,758 per annum
Job ref. no: 603-19
The Royal College of Music (RCM) is one of the world's greatest conservatoires. Our excellence was recognised by the 2019 QS World University Rankings, in which we ranked as the top institution for performing arts in the UK for the fourth consecutive year. The RCM also achieved an overall rating of gold for its outstanding teaching and learning provision for undergraduates in the first ever Teaching Excellence Framework (TEF).
An exciting full-time opportunity has arisen to join the RCM Box Office in the role of Assistant Box Office Supervisor, a key, customer-facing role within the Marketing & Communications team. Using the ticketing software Spektrix, the Assistant Box Office Supervisor assists the Box Office Supervisor in administering the day to day operation of the RCM Box Office and provides a first-class sales and information service to the public, students and staff.
The RCM Box Office sells tickets for the RCM’s two main venues: the 400-seat Concert Hall and 400-seat opera theatre, as well as for other internal and external venues at which RCM performances take place. Two further RCM venues will also be opening to the public as part of a large scale development project currently underway, which will significantly enhance the visitor experience.
The successful candidate with be a friendly, organised and reliable individual with previous experience of working in a busy box office environment, including cash handling and operating card payment systems. Experience of using Spektrix is highly desirable. You will have strong customer service experience, good organisational skills and an enthusiasm for live performance. The person appointed will be required to undertake some evening and weekend work and take responsibility for running the Box Office in the Supervisor’s absence.
This post is offered on a permanent, full-time basis and is immediately available.
Please complete our 1) Application Form and 2) Equal Opportunities Form (available to download further down this page) and submit in PDF or Word format before the closing deadline for the post.
Please ensure that you include the Job Reference Number when submitting your application.
CVs without an application form will not be accepted.
For full details of this position please click the below "Job Description" to read the full Applicant Information Pack:
Completed forms should be returned by post or email to Karoline Josten, HR Assistant:
Royal College of Music, Prince Consort Road, London SW7 2BS
020 7591 4782
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
The Royal College of Music is an Equal Opportunities Employer.
If you need to receive this documentation in a different format due to a disability, please contact Karoline Josten to discuss your requirements.
All applicants must be permitted to work in the UK and hold a relevant work permit where necessary.