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Technology Service Desk Engineer
Closing date: 9am Monday 18 January 2021
Interview date: Wednesday 3 February 2021
Salary: £26,376 - £29,180 per annum
Founded in 1882, the Royal College of Music (RCM) is a world-leading music conservatoire with a prestigious history and contemporary outlook. Our 800 undergraduate and postgraduate students come from over 60 countries and are taught in a dynamic environment, leaving the RCM to become the outstanding performers, conductors and composers of the future. The RCM was named top institution for performing arts in the UK and Europe and second in the world in the 2018 QS World University Rankings.
Digital technology is increasingly important in learning and teaching, as well as the business and administration of the College. As part of our ambitious digital strategy, we are expanding our Service Desk team to support our students, professors and staff in the use of technology.
We are seeking a Technology Service Desk Engineer to join our Service Desk team under the leadership of the Deputy Technology Manager. The ideal candidate will be a technology enthusiasts and expert, with a friendly approach and a passion for helping people get the most out of technology and solving technical problems. An appreciation of classical music and the technology needs of busy musicians would also be advantageous.
Working at our South Kensington campus, the Service Desk Engineer will deal with a wide range of IT support requests, providing 1st/2nd line user support (remote and in person) for desktop PCs and phones, business and specialist software, cloud services, laptops, printing facilities and basic AV equipment. There will also be opportunities for the engineer to use and develop their own specialist skills and to work on a wide range of digital projects, including major upgrades and renewals as part of the College’s £40m investment programme, More Music.
We are seeking a candidate with the following skills and attributes:
- Intermediate knowledge of Microsoft Office 365 applications including MS Teams, MS SharePoint, MS Outlook and Windows 7/10 maintenance, administration and troubleshooting
- Intermediate experience of hardware maintenance and support; Active Directory & Server administration; SCCM; and VOIP telephone systems (ideally Mitel)
- Experience using IT Service Management tools such as Serviceaide, Servicenow, Topdesk, or UniDesk
- Excellent inter-personal and customer service skills, ideally in a similar internal support environment, with an approachable attitude and a genuine interest in Digital Technology & Music
- Effective problem solving and prioritisation skills with a keen attention to detail
This is an excellent opportunity to make a real difference in a world-class institution and to work with some of the most talented young people in the country. The successful candidate will work closely with other members of the digital team to provide an effective, joined-up support service to College staff and students. The postholder will also have a great degree of independence in their work, with a supportive management structure.
This post is offered on a permanent, full-time, basis and is immediately available
Please complete our 1) Application Form and 2) Equal Opportunities Form (available to download further down this page) and submit in PDF or Word format before the closing deadline for the post.
Please ensure that you include the Job Reference Number when submitting your application.
CVs without an application form will not be accepted.
For full details of this position please click the below "Job Description" to read the full Applicant Information Pack:
Completed forms should be returned by post or email to Shevone Atkins, HR Assistant:
Royal College of Music, Prince Consort Road, London SW7 2BS
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
The Royal College of Music is an Equal Opportunities Employer.
If you need to receive this documentation in a different format due to a disability, please contact Shevone Atkins to discuss your requirements.
All applicants must be permitted to work in the UK and hold a relevant work permit where necessary.