The main entrance to the RCM has eight steps up from the pavement and two inside the main doors. A lift is available for visitors with limited mobility. The lift is built into the smaller staircase to the left of the main entrance steps. There is an intercom button on the control panel, which can be seen and reached easily from the street. On arrival, press the buzzer to notify a member of RCM staff, who will come out to meet you and operate the lift for you.
All our event venues can be accessed by visitors with limited mobility via the lift at the main entrance.
The RCM has the facility to accommodate wheelchair users and visitors with guide and companion dogs in our main events venues: the Amaryllis Fleming Concert Hall and the Britten Theatre. Events held in other venues are often accessible too. Our Box Office staff will be able to advise you at the time of booking.
Unfortunately we are unable to offer wheelchair spaces for sale online. If you wish to book one of our dedicated wheelchair spaces in our main venues, please contact the Box Office.
To request alternative format publicity for upcoming events, including large-print programmes, please contact the Box Office.
The RCM Box Office is temporarily closed until further notice. If your enquiry is urgent, please contact us and we will get back to you as soon as we can.
The main entrance to the Stalls contains 10 steps. A lift is also available for visitors with limited mobility.
There are spaces for wheelchair users and their companions in Stalls rows A and M. Companions will be seated in adjacent seats or as near as possible.
An induction loop is installed.
An accessible WC is located on the ground floor. An additional accessible WC is located on the lower ground floor, which is accessible by lift.
Step-free entrance is available for all patrons. When you receive assistance at the main entrance, please inform the member of staff that you are visiting the Britten Theatre. You will then be escorted through the building via a step-free route.
There are spaces for wheelchair users and their companions in Dress Circle (row A), on the left side of the Auditorium. There are seats which are easy to access in the Dress Circle (rows A and B) for people with limited mobility.
There is currently no induction loop in the theatre.
An accessible WC is located on the foyer level of the Britten Theatre complex.
There are a limited number of disabled parking bays managed by Westminster Borough Council on Prince Consort Road and in the area around the Royal Albert Hall, which are within 175 metres of the RCM. In addition, there are spaces managed by the Royal Borough of Kensington and Chelsea on Exhibition Road, which are within 600 metres of the RCM.
All areas of the main Blomfield Building are accessible by wheelchair users. Disabled toilet facilities are available on the ground and second floors.
Guide and companion dogs are welcome at the RCM. If you are attending an event with your guide or companion dog, please let us know when you are booking tickets so that we can offer appropriate seating where your dog can remain with you during the performance.
There is a water bowl for assistance dogs at the main reception. The nearest spending area is Hyde Park.
Please contact the Facilities Team if you require additional assistance during your visit or if you would like further information.
Access and campus facilities enquiries
+44 (0)20 7591 4322
Disabled refuge areas are situated in strategic locations throughout the RCM. In the event of an evacuation there is a dedicated marshal to check the refuges and take appropriate action to ensure people are taken safely from the building.
If you would like the information on this page in an additional format please contact Lynnette Easterbrook, who will be happy to help.
+44 (0)20 7591 4316