Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.
The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day to day IT services and support the implementation of longer term projects.
This is a key technical role, providing 3rd line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.
How to apply
For full details of this position please download the Applicant Information Pack above.
To apply, please complete the following forms, which can be downloaded from further down this page:
- Application Form
- Equal Opportunities Form
Completed forms should be returned by email to Human Resources at recruitment@rcm.ac.uk or by post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application.
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
If you need to receive this documentation in an alternative format please contact recruitment@rcm.ac.uk to discuss your requirements.
CVs without an application form will not be accepted. All applicants will be required to provide evidence of their eligibility to work in the UK.
The Royal College of Music is an Equal Opportunities Employer.
Get in touch
For more information please contact Recruitment
