Accessibility

RCM website on iPad
The Royal College of Music is committed to ensuring as many people as possible can use this website. 

We are currently completing an accessibly audit. We are aware of some accessibility issues and are working to address these comprehensively.

This accessibility statement applies to https://www.rcm.ac.uk. Please note, this website is run by the Royal College of Music.

How accessible this website is

We know some parts of this website are not accessible:

  • the main navigation is not keyboard accessible
  • you cannot modify the line height or spacing of text
  • most PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • some form fields do not receive visible focus when tabbed to

Feedback and contact information 

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or if you need information on this website in a different format such as large print please contact us using the details below:

Feedback Contact Information

+44 (0)20 7591 4300

webmaster@rcm.ac.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can get in touch with us by phone, email, or in-person. We have an audio induction loop at the RCM Museum.

Read more about accessibility at RCM

Technical information about this website’s accessibility

Royal College of Music is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Alternative Text

Some images do not have a text alternative, so people using a screen reader cannot access the information. This doesn't meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by June 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.

Reflow and magnification

Some website functionality does not work when using browser magnification at 400%. This doesn’t meet WCAG success criterion 1.4.10 (reflow).

We plan to resolve this by July 2023.

Keyboard Accessibility

The main navigation is not accessible when only using a keyboard. This doesn't meet WCAG 2.1 success criteria 2.1.1 (Keyboard).

We plan to implement a short term solution by February 2023 and a long term solution for keyboard accessibility following this.

We will add further details to this following the completion of our access audit in January 2023.

Colour contrast

Some parts of the website have insufficient colour contrast. Insufficient colour contrast may make it difficult to identify some controls and read some content. This doesn’t meet WCAG 2.1 success criteria 1.4.11 (non-text contrast), 1.4.3 contrast (minimum) and 1.4.6 contrast (enhanced).

We plan to resolve this by March 2023.


Ticketing

Some users may have difficulty selecting dates and choosing seats when booking tickets using assistive technologies. We use Spektrix as our ticketing and CRM system. Read the accessibility statement on Spektrix iFrames for further information.

We aim to resolve all of the following issues within the next six months and are estimating the work involved in doing so.


Parsing

Some of the HTML markup on our website does not parse correctly. This could cause issues when using our website with assistive technologies. This doesn’t meet WCAG 2.1 success criterion 4.1.1 (parsing).


ARIA conflicts

There are some issues with the usage of ARIA on our website that may cause issues when using our website with assistive technologies. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. By Summer 2023, we plan to either fix these or replace them with accessible word documents or HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We’re currently auditing the accessibility of our website.

This will show how and when we plan to resolve the existing issues and improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on 10 January 2023 and will be reviewed on a regular basis.

The last assessment of this website was conducted in November 2022. We are currently conducting a more detailed audit which will be completed in January 2023.

We used a combination of automated and manual assessment to review the accessibility of our website using a representative sample of pages from our website.

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