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Ticketing & Box Office

Tickets from the RCM Box Office
You can currently book online for our autumn season events. Tickets are heavily subsidised, starting from as little as £5 + booking fee.

RCM Box Office

The RCM Box Office is currently closed to in-person visits with staff currently working remotely to support the measures in place due to the pandemic.

You can contact the Box Office by email at boxoffice@rcm.ac.uk. Working times are Monday – Friday, 9am-5pm.

Booking tickets

Currently you can book tickets online. For easy access bookings please email boxoffice@rcm.ac.uk and our Box Office team will get in touch to assist with your booking. Please note that bookings made online are subject to a booking fee.

Unfortunately, Safari is not optimised for use with our booking system. If you experience any difficulties with your booking while using Safari, please change to a different browser (eg Chrome or Firefox) and try again.

Pre-booking

Please ensure that you pre-book for an event before arriving on site. There is a maximum number of 6 tickets bookable per transaction in the larger venues or 2 tickets bookable per transaction in the smaller venues (x1 household/bubble).

E-tickets

Please note that at present we offer electronic tickets only. E-tickets will be sent to you as a single pdf document attached to an email. We would advise you to print tickets before each performance, or alternatively you can scan them directly on your mobile phone when you come to the RCM.

Each ticket is unique and is only valid for one admission and should not be duplicated. You do not have to return your e-ticket if you need a refund or exchange. We will invalidate the e-ticket. By scanning your ticket, the RCM acknowledges the entry of one person with no other entries permitted from the same ticket.

If you have not received your e-tickets, or you are experiencing any technical difficulties, please check your spam inbox. For reference, e-tickets come from the address: boxoffice@rcm.ac.uk and this email can be used for further enquiries.

Performances

Currently we are hosting socially distanced events.

This will affect how many people are allowed to book for each performance, how audience members, RCM staff and artists move around the building, and other aspects of your visit.

On our seating plans you can book seats within bubble seating areas of two, three and four seats or single seats. Bubble seating means that you are attending a performance with your household or a support bubble.

A household is a person or a group of people who live together in the same accommodation.

A support bubble is where a single adult living alone, or a single parent with children under 18, can form an exclusive network with one other household where social distancing does not have to be observed.

The two households that form a support bubble count as one household for the purposes of this guidance.

Capacities

Our performance venues will be subject to reduced capacities to allow for space between seats and rows.

Face coverings

We encourage audience members to wear a face covering for the duration of their visit.

Cleaning

We have hand sanitiser stations and enhanced cleaning throughout public areas, including the toilets.

Signage

To ensure your visit is as smooth and safe as possible, please follow our signage throughout the building, including following the new directions for entering and exiting the building.

Pre-event email

We will include all essential information about your visit in the pre-event email sent to you one day before your visit. Information will include advice on what time to enter the venue, running time, interval, latecomer’s policy and using the facilities on a site.

Booking fee

There is a £1.95 booking fee per transaction for online bookings. This fee covers administration and handling costs, allowing ticket income to support training and performance opportunities for our students.

Ticketing information

Concessions

Concessionary rates only apply to selected events. Where available they include recipients of Jobseekers Allowance, Income Support, Pension Credit, ages 16 and under, and full-time students. Appropriate documentation must be shown. Please note discounts cannot be combined.

Wheelchair spaces

If you wish to book one of our dedicated wheelchair spaces in our main venues, please contact the Box Office by email. Unfortunately we are unable to offer wheelchair spaces for sale online.

Ticket collection

If you cannot open or find your electronic ticket, please contact the Box Office by email on boxoffice@rcm.ac.uk prior to the performance to arrange a ticket replacement. Tickets should be collected by the card holder and the card used to make the booking must be produced.

Admission

Unless otherwise specified, children under the age of three will not be admitted to performances at the Royal College of Music.

To ensure that other audience members are not disturbed, latecomers' admission cannot be guaranteed; although it is offered whenever possible, this service may not be available.

We ask for everyone's co-operation in helping to keep our building secure. Please note that all visitors to the RCM may be required to sign in on entry and bag checks may be in operation. We regret to inform that we no longer offer storage for large size bags.

Press tickets

All requests for press tickets should be sent to our press office in advance of the performance.

Press office

All press and media enquiries

press@rcm.ac.uk

Terms & conditions

Right to refuse admission

The Royal College of Music reserves the right to refuse admission or to request the ticket holder leave the premises.

Changes of programme or event

The RCM reserves the right to make alterations to the advertised programme or event. In the event of a major alteration to your chosen performance we will endeavour to contact you by email or telephone dependent on the contact details we have for you.

Returns, exchanges & refunds

Tickets cannot be exchanged or refunded unless a performance is cancelled. In the event that a performance is sold out and demand suggests that the ticket(s) can be resold, a refund may be available. This service is offered to the original purchaser of the tickets only. Refunds will be made to the card you originally paid with. If your card has expired, the Box Office will contact you to complete a refund to a different card. Please note that it can take up to three to five working days for the money to be paid back to your bank account.

If you (or a member of your household or party) have experienced symptoms of coronavirus (symptoms of illness such as a cough, sore throat, or fever) or test positive for the virus and are due to attend the RCM soon, we ask you to stay at home. To ensure your ticket purchase is fully protected, please inform the Box Office and you will be entitled to an exchange or credit where possible, or an immediate refund.

Credits are valid for 12 months from the date of issue and can be used against the Royal College of Music events only.

If you cannot attend the performance because of Covid transport restrictions/a local lockdown, your ticket bookings are fully protected, and you are entitled to exchanges, credits, or immediate refunds. We ask you to give our Box Office a suitable notice of a minimum seven days.

RCM public recording policy

The Royal College of Music or permitted third parties may carry out filming and sound recording in or about the RCM. Recordings may be used for selected purposes including teaching, research and promotional use. By attending an event you consent to filming, photography and sound recording which may include you as a member of the audience, and its use for any purposes in private and commercial distribution without payment or copyright. Wherever possible, tickets and signage in the building will state whether events will be filmed.

Maintaining your privacy

We are committed to protecting you privacy. Please read our privacy statement below for further details. If you have any further questions or comments please contact the Box Office.

RCM Box Office

Please note that the RCM Box Office is currently closed to in-person visits. You can contact the Box Office by email at:

boxoffice@rcm.ac.uk